GENERAL TERMS  

2. This is a strictly vegetarian facility.  

3. No alcohol is permitted.  

4. Smoking is not allowed except in the designated smoking zone.  

5. No outside food or drink items can be brought in.  

 

CHECK IN, CHECK OUT POLICY  

a) 24 hours check out  

b) 3-hour grace period beyond the 24 hours check out time: no charge  

c) Up to 8 hours after checkout time: half charge without treatment cost.  

d) Beyond 8 hours after checkout time: full charge without treatment cost.  

If incurred, post-check- out time charges (as shown above) will be added to the above costs at the  

time of final billing. Check-out is defined as the time of releasing the room, not of leaving the  

property. Thus guests always have the option of releasing the room and staying in the common 

spaces of the ‘gram after final billing is done.  

CANCELLATION AND POSTPONEMENT POLICY  

a) Rooms will only be hard blocked (a confirmed booking) on payment of a 50% advance.  

b) A postponement more than 21 days before expected arrival will result in full carry over of the  

advance amount. A cancellation more than 21 days before expected arrival will result in full  

refund less only a nominal amount of US$100 as a booking process fee and the applicable  

bank charges, if any.  

c) A cancellation or postponement between 15 and 21 days before expected arrival will forfeit  

50% of the advance paid. In the case of the postponement the remaining 50% will be seen as  

an advance against the new dates.  

d) A cancellation or postponement less than 14 days before expected arrival will forfeit 100 % of  

the advance paid. In this case the postponed booking will be treated as a fresh booking which  

will again attract the 50% advance clause.  

e) If the guest cuts short his/her stay after check-in, Retention charges of 3 nights or the balance  

nights whichever is less will be applicable.  

The Package Tariff holds in its entirety. The only case in which treatments will be missed is if the  

Vaidya so orders. In this event the package-costs for the treatments missed on doctor’s instructions  

will be deducted from the package.  

PAYMENT POLICY  

a) A room will be hard-blocked for a guest only on receipt of 50% advance. If this advance is not  

received 30 days before the expected stay of the guest the room will be released back to  

inventory. Thereafter it will be subject to availability.  

b) Balance of 50% to be paid upon arrival.  

REFUND POLICY  

a) Please note that the refund will only be made via the same booking source. If you have  

booked via your credit card, the refund will be made via the same route. The account number  

has to be the same and cannot be any other account. We will not make a refund in cash for  

amounts exceeding US$100.